How to Respond to Buyer Inquiries Fast and Professional
Speed and professionalism close sales.
1. Respond Within 15 Minutes
Buyers message multiple sellers at once. First to respond wins 70% of the time.
2. Use a Greeting Template
Hello! Yes, this item is still available. You can inspect it at [location] on [day] between [time]. What time works for you?
3. Answer Their Questions First
Do not send your phone number immediately. Answer their questions in chat first.
4. Include a Call to Action
End every reply with a question or next step: "Would you like to come see it today?"
5. Follow Up Once
If they go quiet, follow up after 24 hours. Once only — never spam.